Sun Country Airlines Customer Support Jobs (Work
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35-$45/Hour
Location: United States
Company: Sun Country Airlines
Description:
The MSP PT Customer Service Agent position is responsible for providing total customer service to all customers for both scheduled and charter service. This position will be responsible for providing exceptional customer service at the ticket counter, passenger gate, and baggage areas. Sun Country Airlines Customer Support Jobs (Work From Home, Remote)
Job Description
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides exceptional customer service to passengers through the Terminal to include ticketing, gate, and baggage
Provide general information to passengers, such as directions and flight information
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats Sun Country Airlines Customer Support Jobs (Work From Home, Remote)
Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers, when appropriate
Store unclaimed bags in Baggage Service Office until claimed or turned over to Baggage Operations Sun Country Airlines Customer Support Jobs (Work From Home, Remote)
Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Baggage Operations
Provide consequential expenses to applicable customers when there is a delayed bag
Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags
Trace loaner wheelchairs, car seats, etc.
Assist with lost and found articles Sun Country Airlines Customer Support Jobs (Work From Home, Remote)
Enforce safety/security measures and monitor sensitive safety zones
Ensure compliance with FAA, Sun Country, and airport regulations
Any other duties assigned by management
SUPERVISORY RESPONSIBILITY
None
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Previous customer service experience Sun Country Airlines Customer Support Jobs (Work From Home, Remote)
Effective communication skills, both written and verbal
Ability to work efficiently under time constraints Sun Country Airlines Customer Support Jobs (Work From Home, Remote)
Ability to work a flexible schedule including nights, weekends, and holidays
PREFERRED SKILLS
Previous airline customer service experience Sun Country Airlines Customer Support Jobs (Work From Home, Remote)
About The Sun Country Airlines Company:
Sun Country Airlines is an American ultra-low-cost carrier headquartered in Minneapolis, Minnesota. Founded in 1982, it started as a leisure airline catering primarily to vacation destinations. Over the years, Sun Country has evolved into a full-service airline offering flights to destinations across the United States, Mexico, Central America, and the Caribbean.
Despite facing financial challenges and restructuring in its early years, Sun Country has managed to carve out a niche in the airline industry by focusing on providing affordable fares and excellent customer service. With a fleet primarily consisting of Boeing 737 aircraft, the airline operates scheduled and charter flights from its main hub at Minneapolis–Saint Paul International Airport.
Sun Country distinguishes itself from other carriers through its unique blend of low-cost operations and personalized service. It offers various amenities and services, including in-flight entertainment, snacks, and beverages, allowing passengers to tailor their travel experience according to their preferences.
In recent years, Sun Country has undergone significant expansion and modernization efforts. The airline has added new routes to its network, expanded its fleet with newer aircraft, and invested in technology to enhance the booking and travel experience for its customers.
Moreover, Sun Country has gained recognition for its commitment to safety and reliability. It has implemented rigorous safety protocols and maintenance procedures to ensure the well-being of its passengers and crew.
As a customer-centric airline, Sun Country strives to provide affordable travel options without compromising on quality. Its dedication to delivering value and convenience has earned it a loyal customer base and positioned it as a prominent player in the competitive airline industry of the United States.
Sun Country Airlines Customer Support Jobs (Work From Home, Remote)
Sun Country Airlines Customer Support Jobs (Work From Home, Remote) In RealJobs
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