Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our hea
Other Jobs You May Be Interested In
- Severn Trent Remote Jobs Data Entry – Work From Home In RealJobs
- Hobby Lobby Store Jobs Near Me $31 An Hour In RealJobs
- The Register Social Media Manager Jobs – Work From Home In RealJobs
- Spectris Spam Comment Remover Jobs – Work From Home In RealJobs
- Penske Automotive Work From Home Jobs Advisor Full Time In RealJobs
- Oracle Remote From Office £35/Hour In RealJobs
- United Natural Foods Work From Home Jobs Advisor Full Time In RealJobs
- News Corp. Remote From Home $32/Hour In RealJobs
- Severn Trent Data Entry Jobs Work From Home In RealJobs
- Nationwide Remote Jobs Customer Support Jobs In RealJobs
- Costa Coffee Social Media Support Jobs – Work From Home In RealJobs
- SkyWest Airlines Remote From Home $32/Hour In RealJobs
- Freddie Remote Jobs Customer Support Jobs In RealJobs
- Charter Part Time Jobs Near By Me £33 An Hour In RealJobs
- AmerisourceBergen Remote Jobs Customer Support Jobs In RealJobs
- Phoenix Group Remote Jobs Data Entry – Work From Home In RealJobs
- Bank Of America Remote From Office $35/Hour In RealJobs
- Home Depot Work From Home Jobs $33/Hour In RealJobs
- Sysco Remote From Office £35/Hour In RealJobs
- Mallinckrodt Plc Social Media Manager Jobs – Work From Home In RealJobs
- General Remote Jobs Customer Support Jobs In RealJobs
- About The Vattenfall Company: In RealJobs
- Anthem Work From Home Jobs $36/Hour In RealJobs
- Sun Country Airlines Part Time Remote Jobs (WFH) In RealJobs
- Marathon Remote From Office $35/Hour In RealJobs
- Workshare Remote Jobs Data Entry – Work From Home In RealJobs
- INEOS Work From Home Jobs (Part Time) In RealJobs
- Netflix Remote Jobs (Data Entry, Day Shift) $65000/Year – Apply Now
- (Work From Home Jobs) Data Entry Clerk – $20.00 per hour
- Remote Customer Service Agent – Part-Time
- Southwest Airlines Entry Level Remote Customer Service Jobs (Part Time) – Indeed
- [Entry Level/No Experience] Fedex Remote data entry jobs
- [Entry Level/No Experience] Fedex Remote data entry jobs
- Fedex Data Entry Remote Jobs – Experience Indeed
- Netflix Remote (Data Entry Jobs) $27/H – Online Virtual Remote Job
- Start Your Career: Apple Remote Jobs – Entry-Level Work From Home Opportunities
- Amazon Remote Data Entry Jobs in the US – Work from Home Opportunities
- Data Entry Clerk
- Amazon Chat Support Jobs Work From Home – Live Chat Jobs – Part-Time
- Delta Airlines Customer Care (Remote Jobs Work From Home)
- Disney Remote Jobs (Data Entry Customer Care) – Apply Now
- Costco Data Entry jobs
- (Remote) Apple Data Entry Jobs No Experience -Part-Time – US
- Amazon Products Tester – No Experience Needed
- Part-Time Delta Airlines Data Entry Remote Jobs: Earn $/Hour – WFH
- Amazon Remote Data Entry Jobs – No Experience Needed, Part-Time
- Freelance Data Entry (Remotes) – Entry Level Jobs
- Part-Time (Hiring Now) Fedex Online Customer Service Jobs Remote – Hiring Now
- Fedex Remote Jobs Data Entry Remote Jobs – Apply Now
- Remote Office Associate – Amazon Work-from-Home Opportunity
- (Remote Part-time jobs) Amazon Jobs: Work from Home Customer Service Opportunities
- Entry Level No Experience Required (Hiring Now) – Remote Jobs
- Part Time Remote Data Entry Job (Walmart Part Time) – Hiring Now
- Disney Data Entry Jobs No Experience Required – Hiring Now
- Remote Work From Home Data Entry Clerk / Typing (remote) – Hiring Now
- Entry-Level Remote Customer Chat Support Specialist
- Work From Home Amazon Customer Service Online Chat Jobs Hiring Near Me – Part-Time
- Online Amazon Jobs Work From Home job – Part Time (Apply Now)
- Senior Production Operations Manager (Remote) – Join Apple Inc.
- BT GROUP Remote Jobs Data Entry – Work From Home In RealJobs
- Remote Jobs At American Airlines (Data Entry, Full Time) In RealJobs
- Tech Work From Home Jobs Advisor Full Time In RealJobs
- Tyson Food Work From Home Jobs £36/Hour In RealJobs
- Costco Remote From Home $32/Hour In RealJobs
- Manpower Social Media Manager Jobs – Work From Home In RealJobs
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
- Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to providers.
- Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service.
- Is visible and available to staff to answers questions, monitor calls and give ongoing feedback.
- Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.
- Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards.
- Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands.
- Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives.
- Remove barriers to job performance and ensures regulatory compliance.
- Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals.
- Builds a cohesive team that works well together.
- Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions.
Required Qualifications
- 3-5 years of Call Center Experience
- 1-3 years of Supervisory Experience in a highly transactional organization
- 1+ years of data analysis experience working in Microsoft Excel with the ability to create charts and pviot tables from raw data
- High speed internet access (25 mbps or higher)
- Router located in a place where you could set up and work with a direct connection (NOT WI-FI) (ethernet cord directly from computer to router). We provide a 6 ½ foot long ethernet cord, if the distance is further, you will be required to provide your own ethernet cable
Preferred Qualifications
- Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote and QuickBase
- Project Management
- LEAN Six Sigma methodology and experience
Education HS Diploma
Pay Range
The typical pay range for this role is:
$40,600.00 – $75,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.