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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Tech Data
Description:
Tech Data Entry Jobs Work From Home
About the role:
As a Service Desk Manager, you will lead an international team of 24/7 desk service engineers. This is a hybrid office-based role working. The role is to ensure the effective quality operation of the 24×7 customer TechCARE support desk providing management and operational supervision of the staffing and shift working to ensure continued service operation. The position is accountable for the management, development, and continuity of service on the desk.
Team description: The 24×7 Engineer answers and logs technical support calls for a variety of networking and security products. Using fault trees and knowledge support materials, the 24×7 Engineer gathers information in conjunction with the client to investigate and isolate the fault, be it hardware and/or software, escalating faults beyond their experience or knowledge to Senior Support Engineers and the Vendor Support Desks.
Tech Data Entry Jobs Work From Home
What you’ll do:
Managing and optimizing the 24×7 service desk shift rotation
Process design, implementation, documentation, and development.
HR and operational management of the 24/7 service desk team
Customer escalation and major incident management
Drive continual improvement through KPI and Audit design, development, implementation, monitoring and managing.
People development through mentoring & training
Contribute to the design and implementation or new services
Tech Data Entry Jobs Work From Home
What we’re kindly looking for:
Relevant experience in leading support teams (3-5 years in a similar role)
Awareness of enterprise technologies
Computing or Networking recognized Certification (e.g. CompTIA Networking+, JNCIS, CCNA)
What We Offer:
We provide competitive compensation with regular annual salary reviews.
Hybrid work – (2 days at the office, 3 days at home)
We value continuous learning and provide a clear progression plan.
We provide comprehensive benefits including, paid leave, retirement plans, and more.
Tech Data Entry Jobs Work From Home
About the Tech Data Company :
Tech Data is a leading global distributor of technology products, services, and solutions headquartered in Clearwater, Florida, with a significant presence in the United Kingdom. Founded in 1974, Tech Data has grown into one of the largest distributors of IT products worldwide, with operations spanning across Europe, the Americas, and Asia Pacific.
In the United Kingdom, Tech Data serves as a crucial link in the technology supply chain, connecting technology manufacturers with a vast network of resellers, retailers, and solution providers. The company offers a comprehensive portfolio of IT products, including hardware, software, networking equipment, and consumer electronics, catering to the diverse needs of businesses and consumers alike.
Tech Data’s success in the UK market is built upon its commitment to providing value-added services and support to its partners. Through its extensive logistics network and advanced supply chain management systems, Tech Data ensures timely delivery of products and streamlined order fulfillment processes, enabling its partners to meet the demands of their customers efficiently.
Furthermore, Tech Data provides a range of value-added services, including technical support, marketing assistance, and training programs, empowering its partners to enhance their capabilities, expand their market reach, and drive business growth.
In addition to its focus on delivering superior service and support, Tech Data is dedicated to driving innovation and digital transformation in the UK technology industry. The company invests in emerging technologies and solutions, such as cloud computing, cybersecurity, artificial intelligence, and IoT, to help its partners stay ahead of the curve and capitalize on new market opportunities.
Overall, Tech Data plays a pivotal role in the UK technology ecosystem, enabling businesses to thrive in an increasingly digital world by providing access to the latest technology products, services, and expertise. With its customer-centric approach and commitment to excellence, Tech Data continues to be a trusted partner for businesses across the United Kingdom.
Tech Data Entry Jobs Work From Home
Tech Data Entry Jobs Work From Home In RealJobs
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