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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company :   Tui Travel

Descriptions:

Crystal Ski Holidays is the UK&I most recommended ski company.  For us the mountain is everything – we love it as much as our customers do.  We’re enthusiastic, fun, approachable and experts on ski.  We work hard for our customers to ensure they can easily choose, book and experience the best possible holiday for them   

As a Customer Advisor, you’ll be a Brand Ambassador bringing our products and service to life with a fun approach whilst using your own experience and expertise. You’ll help our customers every step of the way to ensure their expectations are met by answering questions, offering speedy solutions through a variety of contact methods. Tui Travel Remote Jobs Customer Support Jobs

This role will be based at our Hub at the Snozone Xscape in Milton Keynes, however, you’ll also act as overflow champion to our Customer Contact Centre. Joining us will not only provide opportunities for you to carve out a career in a fun and challenging environment but the benefits of being part of an exciting global team.

ABOUT THE JOB

Provide honest, expert advice and suggestions when helping customers choose their holiday and support them throughout their Crystal journeyTui Travel Remote Jobs Customer Support Jobs
You’ll ensure all forms of contact – such as phone, email, chat and social are handled quickly with a friendly ‘can-do’ attitude whilst exceeding performance targets
You’ll work closely with teams from across the business as the ‘voice’ of our customers, and actively suggest recommendations for change
You’ll ensure you are up to speed with our product, sharing your own stories and using your initiative to ensure you are an expert in our holidays Tui Travel Remote Jobs Customer Support Jobs
If things don’t go to plan, you’ll be confident to discuss, investigate and resolve any question or complaint
You’ll enjoy change and challenges; taking on tasks to help out where needed

ABOUT YOU

Excellent customer service skills Tui Travel Remote Jobs Customer Support Jobs
Strong commitment to achieve targets and overcome challenges
Team player who engages and collaborates at all times with customers and colleagues
An organised individual who takes pride in their work and responsibility of their own development
Ability to use initiative to proactively spot and resolve potential problems
Passion to work within tourism, although travel experience is not essential
Have a keen interest in skiing or snowboarding with expert knowledge to share with customers 
Confidence to handle multiple contacts and administrative tasks whilst complying with procedures 
Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand Tui Travel Remote Jobs Customer Support Jobs
Shift patterns are shared 4 weeks in advance
Flexibility to work variable shift patterns each week which could include evening and weekends in line with customer demand.  Shift patterns are usually shared 4 weeks in advance.

ABOUT OUR OFFER

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’  Tui Travel Remote Jobs Customer Support Jobs
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance Tui Travel Remote Jobs Customer Support Jobs
About The Tui Travel Company:

TUI Travel PLC, headquartered in the United Kingdom, was a leading leisure travel group operating globally. Established in 2007 through the merger of TUI AG’s tourism division and First Choice Holidays PLC, TUI Travel quickly became one of the world’s largest travel and tourism companies.

The company offered a comprehensive range of services, including package holidays, accommodation, flights, cruises, and tours through its numerous brands, catering to various budgets and preferences. TUI Travel’s extensive portfolio encompassed well-known brands like TUI, Thomson, and First Choice, among others.

As a vertically integrated company, TUI Travel controlled various aspects of the travel experience, from transportation to accommodation and excursions. This integration allowed for greater efficiency and flexibility in offering competitive prices and tailored experiences to its customers.

TUI Travel’s operations spanned across Europe, the Americas, and other key tourist destinations worldwide. Its broad geographic presence provided resilience against regional downturns and leveraged opportunities in emerging markets.

The company placed a strong emphasis on sustainability and responsible tourism practices, aiming to minimize its environmental impact while supporting local communities in destinations around the globe. It implemented initiatives to reduce carbon emissions, promote ethical supply chains, and engage in conservation efforts.

Despite its robust market position and diverse offerings, TUI Travel faced challenges inherent to the travel industry, including economic fluctuations, geopolitical tensions, and environmental concerns. Additionally, the COVID-19 pandemic severely impacted the travel sector, leading to widespread disruptions and financial losses for TUI Travel and its peers.

In response, TUI Travel implemented cost-saving measures, adapted its services to changing consumer preferences, and focused on maintaining customer confidence through flexible booking policies and enhanced health and safety measures.

Ultimately, TUI Travel’s success was rooted in its ability to provide memorable travel experiences while navigating the complexities of the global tourism landscape. Although the company faced challenges, its legacy as a leading player in the travel industry endured, shaping the way millions of people explored the world.

Tui Travel Remote Jobs Customer Support Jobs

Tui Travel Remote Jobs Customer Support Jobs In RealJobs

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