Usaa Support Member Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Usaa
Description:
Usaa Support Member Jobs
We are seeking a dedicated Manager, Claims Operations to lead a team of Auto Adjusters. This team will handle complex level auto non-injury and total loss claims.
In this role you will lead auto claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. Implement process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in Newcastle, England. Relocation assistance is not available for this position.
Usaa Support Member Jobs
What you’ll do:
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Inspect and review quality of claim files and provide feedback to employees as appropriate.
Provide coaching and awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Create conditions for success removes obstacles, lead and champion change.
Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handle escalations and make appropriate decisions based on the policy.
Facilitate and guide employees through skill identification and developing for career progression, support projects by serving as a subject matter expert.
Hire, develop, and coach claims employees for results delivery.
Consistently coach employees on claims handling and finds opportunities to improve overall process and engagement.
Usaa Support Member Jobs
What you have:
Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
3years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
Usaa Support Member Jobs
What sets you apart:
Current experience as a Claims Manager/Supervisor
2+ years experience handling Auto total loss claims
2+ years handling complex non-Injury auto coverage and liability issues
2+ years physical damage claims experience
Strong experience coaching and developing claims adjusters to meet organizational and development goals.
Usaa Support Member Jobs
About the Usaa Company :
USAA, or the United Services Automobile Association, is not a United Kingdom company; it’s a financial services group based in the United States. However, in the UK, there are several notable financial institutions and companies.
One such company is Lloyd’s Banking Group, a leading financial services provider headquartered in London. With a rich history dating back over 250 years, Lloyd’s Banking Group offers a wide range of banking and financial services to individuals, businesses, and institutions across the UK and internationally. The group operates through several well-known brands, including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows.
Another prominent UK-based company is Aviva plc, one of the largest insurance companies in the world. Headquartered in London, Aviva provides a comprehensive range of insurance, savings, and investment products to millions of customers worldwide. The company operates in multiple markets, including the UK, Europe, Asia, and Canada, serving both individual and corporate clients.
Additionally, Barclays plc is a major British multinational investment bank and financial services company headquartered in London. With operations spanning retail banking, corporate banking, investment management, and wealth management, Barclays serves millions of customers and clients globally. It operates through its Barclays Bank PLC subsidiary and is a prominent player in the UK financial sector.
These companies represent a glimpse into the diverse landscape of financial services in the United Kingdom, showcasing the country’s rich history of banking and insurance innovation.
Usaa Support Member Jobs
Usaa Support Member Jobs In RealJobs
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