Walt Disney Remote Jobs Customer Support Jobs

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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Walt Disney

Description:

Walt Disney Remote Jobs Customer Support Jobs

To lead the Walt Disney Technology team and run projects throughout lifecycle, providing direction to internal teams and external partners, gathering requirements from project team members, and driving from discovery, through development to solution delivery.

We will be handling systems and services between the UK office, Disney central call centre in Florida, technology partners and system suppliers. Ensure effective delivery of product and pricing, daily systems stability, scheduled maintenance, API upgrades, ongoing bug fixes and quality assurance.

Act as technology account manager for second-party Disney and third-party transport supplier API integrations, including ongoing sustainment, system evolutions, and technology feedback on future requirements.

Assist UK Disney parks team members in the technical delivery of key business initiatives, based on the highest priority needs.

Walt Disney Remote Jobs Customer Support Jobs

Areas of Responsibility

Lead technology team, ensuring all projects are delivered to schedule and within budget, and providing direction in PI planning workshops/sprints
Support Senior Manager – Ecommerce, Technology & Digital Production in management of UK reservations system, database and e-commerce platform ensuring third-party APIs are integrated to meet vital business requirements whilst aligning with security standards
Supervise day-to-day account management of the internal/external system providers who integrate with The Walt Disney Technology team reservations and back-office systems
Lead The Walt Disney Technology team projects, gaining requirements from business collaborators and running business analysis to craft solution design, including leading all aspects of creation of functional specifications
Work closely with finance on cost and billing
Coordinate the technical release process, from testing into production
Support in shaping of DDI Digital Strategic Roadmap

Walt Disney Remote Jobs Customer Support Jobs

Training and Professional Development

Operate with integrity, champion change and be a good ambassador for DDI and the wider Company!
We operate as part of an effective team, so you will be demonstrating an awareness of others, offering support, sharing best-practice processes, and giving to the overall achievement of departmental commitments
Take ownership of your professional development through regular career conversations with your line manager and utilising available resources such as D Learn, instructor led courses and on the job learning
Promote and maintain an inclusive environment, championing diversity and inclusion and make use of available resources to extend knowledge and best-practice
Lead the training and development of all direct reports ensuring commitments are set, regularly reviewed and feedback given using The Walt Disney Company philosophy, where applicable
Supply to maintaining and improving the standard of training and development being given and encouraging participation so that everyone has the tools and resources to do their role effectively and efficiently

Areas of Accountability

Accountable to the Senior Manager, Ecommerce & Digital
Accountable for effective management of team
We will be providing technical support to multiple partners in The Walt Disney Technical team ensuring they deliver projects
Encouraging and maintaining positive relationships and collaborating across departments internally and externally
Accountable for delivering against annually agreed performance commitments
Meeting product and commercial requirements whilst aligning with internal security standards
Accountable for leading both internal and external key partners/collaborators and running system performance and enhancements

Walt Disney Remote Jobs Customer Support Jobs

Experience and Professional Qualifications Required

Degree level education or equivalent experience in a related field with a background in business analysis and technical/systems support within travel industry, preferable
UK travel confirmed experience, preferred, with in-depth knowledge of travel industry reservation systems
Account management experience, including management of 2nd and 3rd party suppliers
Project management experience and experience in running technology teams
Shown experience within a commercial or product management role in an online travel or online retail environment
Experience operating within a similar role within a large, matrix organisation, preferable
Experience with issue-tracking tools (e.g. JIRA), preferred

Skills Required

Technical understanding of travel reservations systems as well as project management systems i.e. JIRA
Strong communication at all levels both verbal and written
Exceptional organisation and time management with strong attention to detail
Analytical and strategic, with strong ability to problem-solve
Excellent partner and relationship leadership skills, including important negotiation and influencing skills
Ability to follow through accurately from development to implementation
Proficient with PowerPoint, Excel, Word and Outlook
Brand knowledge of Disney and product knowledge of DDI brands, beneficial
Cultural sensitivity

Additional Information

Flexibility for occasional travel, and flexible hours may be required to meet business needs
Contribution to ad-hoc projects as the business required.

Walt Disney Remote Jobs Customer Support Jobs

About the Walt Disney Company:-

Disney United Kingdom, a subsidiary of The Walt Disney Company, serves as the regional branch responsible for all Disney operations within the UK. This includes oversight and management of Disney’s wide-ranging business interests in the region, spanning television networks, film distribution, theme parks, and retail. Disney UK manages several popular television channels, such as Disney Channel, Disney Junior, and Disney XD, catering to different age groups with a variety of programming from animated series to live-action shows.

The company’s film distribution arm handles the release of Disney’s blockbuster movies, including those from Pixar, Marvel Studios, Lucasfilm, and 20th Century Studios, ensuring that UK audiences can enjoy the latest cinematic offerings simultaneously with global releases. Additionally, Disney UK plays a crucial role in the marketing and promotional activities for these films, often partnering with local businesses and media outlets.

Disney’s retail operations in the UK include a network of Disney Stores, which sell a range of merchandise from toys and apparel to home décor and accessories, all themed around Disney’s beloved characters and franchises. These stores are popular destinations for fans and collectors alike.

In the digital realm, Disney+ launched in the UK in March 2020, providing a subscription-based streaming service that offers a vast library of Disney content, including movies, series, and exclusive originals.

Disney UK also engages in various corporate social responsibility initiatives, such as supporting children’s hospitals and educational programs, demonstrating a commitment to contributing positively to the community. Through its diverse operations, Disney UK continues to bring the magic of Disney to audiences across the United Kingdom, enriching entertainment experiences and fostering a lasting connection with the brand.

Walt Disney Remote Jobs Customer Support Jobs

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