Web Chat Representative ID-3087

 Description.

As a Web Chat Representative at

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Netflix in our San Jose, California office, you will be responsible for providing exceptional customer service and support through web chat interactions. This entry-level position is perfect for individuals with a passion for delivering excellent customer experiences and problem-solving skills… Responsibilities: – Engage with customers through web chat to provide support, answer questions, and resolve any issues they may have – Utilize resources and research skills to find solutions and provide accurate information – Maintain a positive and professional attitude while communicating with customers – Adapt to changing situations and handle challenging customer interactions with resilience – Collaborate with other team members to ensure a seamless and efficient customer service experience – Keep up-to-date with product updates, policies, and procedures to provide accurate information to customers Requirements: – 1 year of experience in a customer service or related role – Excellent communication skills, both written and verbal – Ability to multitask and prioritize tasks effectively – Strong research skills to find solutions and troubleshoot issues – Adaptability to thrive in a fast-paced and changing environment – Resilient mindset to handle difficult customer interactions with professionalism – Motivated to deliver high-quality customer service and exceed expectations Personality Traits: – Resilient – Motivated Soft Skills: – Research – Adaptability Benefits: – Training & professional development opportunities – Remote work flexibility – Medical coverage Working Environment: At Netflix, we strive to cultivate leaders who foster inclusivity and mentorship. We provide a supportive and collaborative work environment where all team members are valued and encouraged to grow and succeed. Deadline to Apply: 2024-07-22 Equal Opportunity Statement: Netflix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Web Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

Web Chat Representative ID-3087