Wisconsin Energy Social Media Manager Jobs R
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Wisconsin Energy
Descriptions:
Wisconsin Energy Social Media Manager Jobs – Work From Home
The principal duties of the IT Service Desk Representative include ;coordinating, documenting, assessing issue symptoms, troubleshooting, and resolving or escalating first tier issues with hardware, software, and user service requests. The occupation also provides and maintains documentation of related information for those issues and requests.
Wisconsin Energy Social Media Manager Jobs – Work From Home
Job Responsibilities
Maintain maximum availability to act as the first and central point of contact, documenting incidents and requests in an automated problem-tracking system.
Coordinate incoming client calls, emails, and other client contacts in a call center environment.
Use documented procedures to assist clients with solving issues related to hardware, software, networks, and peripherals using available technology and knowledge base articles. Also, search in external resources.
Use documented procedures to provide timely resolution of issues or escalation on behalf of client to appropriate second or third level support teams. In addition, follow procedures to make sure knowledge base article documentation is updated as needed.
Create and document incident cases and any necessary status updates with additional client contacts.
Leverage a variety of provided support tools, including knowledge base articles, remote access, and peers, etc., to accurately assess system issues and assess business impact. Also, search in external resources.
Contact clients to provide follow-up on incident resolution or request completion to ensure proper and complete closure.
Wisconsin Energy Social Media Manager Jobs – Work From Home
Share expertise with fellow team members.
Engage in continuing education – read and retain current and updated information on procedures, policies, and services; improve computer literacy levels.
Participate in team meetings.
Participate on committees for workgroup or department-based projects; provide information, feedback, and input to improve and test support processes.
Provide training to clients and team members.
Act as a personal mentor for other team members as needed.
Complete required time reporting and other administrative duties.
Maintain working relationships with other IT teams, other departments and outside suppliers, as appropriate, as partners in request fulfillment.
Actively participate in assigned work tasks which may be short- or long-term in duration and help to provide better tools, process, or customer service to our clients.
Wisconsin Energy Social Media Manager Jobs – Work From Home
Minimum Experience Required
Applicant must have a minimum of two years of post-secondary education including 15 credits of college coursework in computer science
Wisconsin Energy Social Media Manager Jobs – Work From Home
About The Wisconsin Energy Company:
Wisconsin Energy, a major American energy company, is based in Milwaukee, Wisconsin. It operates primarily in the United States, focusing on electricity and natural gas distribution. However, this summary explores the company’s connection to the United Kingdom.
Wisconsin Energy doesn’t have significant operations in the UK. Its core business revolves around providing energy solutions within the Midwestern United States, particularly through its subsidiaries like We Energies and WEC Energy Group. These subsidiaries manage electricity and natural gas distribution, ensuring consistent energy supply to homes and businesses in Wisconsin and neighboring states.
While the company has a strong presence in the U.S., its operations and interests don’t extend to the UK energy sector. This absence is not unusual, given the differing regulatory environments and market dynamics between the U.S. and the UK. Instead, the UK’s energy landscape is populated by other significant players, like National Grid, SSE, and EDF Energy, which manage the country’s energy infrastructure and supply.
In summary, while Wisconsin Energy is a notable energy provider in the United States, it does not maintain operations in the United Kingdom. The UK’s energy market has its own set of established companies and regulatory frameworks that guide energy production and distribution.
Wisconsin Energy Social Media Manager Jobs – Work From Home
Wisconsin Energy Social Media Manager Jobs – Work From Home In RealJobs
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