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People and businesses can move forward in amazing ways with the right support. When you join Team Amex, you become a member of a diverse and global community of colleagues who are unwaveringly dedicated to supporting our communities, customers, and each other.
With benefits, programs, and flexibility that support you personally and professionally, we will assist you in creating a career path that is one-of-a-kind and meaningful to you. Here, you will learn and grow.
Every worker at American Express has the chance to share in the company’s success, and you will be rewarded for your contributions, leadership, and impact.
We will win as a team if we work hard to uphold our company’s values and powerful promise to provide the best customer experience in the world every day. In a setting where everyone is seen, heard, and feels like they belong, we’ll do it with the utmost honesty.
Join Team Amex and take the initiative with one another.
The Account Protection Specialist is in charge of using fraud management tools and techniques while reviewing existing consumer and/or business accounts to find potential fraudulent activity and reduce American Express’s risk of loss by gathering and evaluating relevant data. Maintaining a professional working relationship with American Express, the customer, and external banks will be the responsibility of the Account Protection Specialist, who will also be in charge of handling inbound and outbound calls on accounts.
Extra obligations include: developing ongoing process enhancements and identifying fraud trends.
Least Capabilities
Experience working with online store extortion
Superb Client First Concentration = Simple, Perceive, Settle
Capacity to lead a fastidious investigation of each occurrence of possibly uncommon monetary movement, utilizing both inward and outer information bases
Ought to can process and combine a lot of data, monetary and in any case from various sources
Capacity to actually impart American Express worries while guaranteeing clients that they are esteemed
Solid PC education with a strong working information on ebb and flow web innovation, the capacity to explore data for business related purposes and capability with Microsoft Office items
Should have natural and rational thinking abilities and be happy with simply deciding and proposals in muddled conditions
Deal with numerous undertakings actually while advancing through work simultaneously
Strong with the craving to consistently work on private execution, consumer loyalty and business brand
Shown persistence and capacity to address client concerns
Capacity to explore in various PC frameworks while cooperating with the client at the same time
Should have the option to successfully pay attention to the client, make an association, recognize and understand fitting
Should serious areas of strength for have the executives abilities and the capacity to work under tension and with restricted management
Capacity to utilize great, good instinct in navigation
Capacity to actually oversee change and resist the urge to panic in unpleasant circumstances
Self-Persuaded and resolved to drive results with proficient business development
Should have brilliant composed and verbal relational abilities
Office Hours are Monday through Friday 6:55am to 7:30pm MST and Saturday 7:55am to 4:25pm MST.
The ideal candidate must be able to work a hybrid schedule and live in the Phoenix, Arizona, metropolitan area. 3 days per week in the office, 2 days per week away.) $20.00 to $24.05 hourly + reward + benefits
The above addresses the normal time-based compensation range for this occupation demand. We will ultimately take your location, experience, and other job-related factors into consideration when determining your pay.
Benefits and programs that support a person’s holistic well-being are provided to our employees and their families. This indicates that at every stage of their lives, we place a high value on their mental, financial, and physical health. Some advantages are:
Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial
Race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status is not taken into consideration in American Express’s hiring decisions.
We provide our coworkers with the assistance they require to succeed both professionally and personally. As a result, we have Amex Flex, our enterprise working model that ensures the important aspects of our distinctive in-person culture are preserved while providing colleagues with more flexibility. Colleagues will either work entirely virtually, in a hybrid model (which combines in-office and virtual days), or onsite, depending on the role and business requirements.
US workers and job seekers can view the “Know Your Rights” poster and the Pay Transparency Policy Statement by clicking here.
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Since the company will not seek visa sponsorship for these positions, employment eligibility to work with American Express in the United States is required.